Bay Aging Wins National Award: Health Quality Innovator of the Year

Bay Aging has been selected as a 2021 Health Quality Innovator of the Year. The Health Quality Innovator Awards is the annual awards program created by Health Quality Innovators (HQI) that recognizes and celebrates organizations that are using successful, evidence-based approaches to quality improvement.

Bay Aging’s person-centered Care Coordination program was named the winner of the Patient Engagement and Activation category, which recognizes organizations that have made the commitment to partner with patients, families, and caregivers to adopt effective patient engagement strategies to ensure care processes are patient-centered. The program, which is accredited by the National Committee for Quality Assurance, helps people experiencing chronic illness or age-related challenges avoid nursing home placement and live at home for as long as possible.

“To support an individual’s independence, we empower them so they can participate in daily decision-making and in directing their services,” stated Tiffany Robins, R.N., Bay Aging Director of Care Coordination and Home & Community Based Services. “Over the last 10 years, Bay Aging was inspired to develop a person-centered care coordination program that helps participants achieve an optimal level of health and well-being by providing a centralized point of contact to assist with navigation of resources and supports in a challenging and confusing healthcare delivery system.”

Health Quality Innovators (HQI) is an independent, non-profit consulting organization that offers health care providers practical solutions backed by objectivity and expertise. They consult on complex government healthcare programs, implement change on the front lines of care and shine new light on improvement challenges. HQI serves as the Health Quality Innovation Network (HQIN), bringing together organizations and individuals who are making health care better for millions of Americans through funding provided by the Centers for Medicare & Medicaid Services Quality Improvement Organization Program. Members include hospitals, providers, community-based organizations, health care associations and families.


Bay Transit’s Michael Shackleford and David Fols Are 2022 Virginia Transit Association Award Winners   For the third consecutive year, Bay Transit, the public transportation division of Bay Aging, was recognized with awards from the Virginia Transit Association (VTA).  At the VTA’s 2022 Annual Conference & Bus Expo in Roanoke, VA, Bay Transit driver Michael Shackleford [...]