Bay Aging Wins Intalere Healthcare Achievement Award

Recognized for outstanding operational improvements to ensure best-in-class healthcare delivery

(Urbanna, VA) –  Bay Aging has been recognized by Intalere, the healthcare industry leader in delivering optimal cost, quality and clinical outcomes, as an Intalere Healthcare Achievement Award winner in the category of Community Impact and Innovation. Through this annual awards program, Intalere recognizes successful initiatives its members implement to enhance quality and operations, improve patient satisfaction and increase community awareness and education.

“Intalere members are making a positive impact every day on their patients and communities. Putting into place new processes or undertaking new initiatives, no matter how large or small, takes innovation, drive and initiative that should be recognized and rewarded,” said Julius Heil, Intalere’s president and CEO. “Through our awards program and annual best practices compendium, we recognize our members for their exceptional projects that exemplify excellence in operational improvement, financial efficiency, supply chain management and patient satisfaction.”

Bay Aging’s winning project, Veteran Directed Care, assists veterans in regaining control of their healthcare by working with a certified options counselor to custom build a spending plan that is designed to allow veterans to hire employees that he or she trusts to meet their specific needs.  Bay Aging also provides financial management services to enrolled veterans. Bay Aging currently partners with the Richmond and Hampton VA Medical Centers, Peninsula Agency on Aging, Eastern Shore Area Agency on Aging/Community Action Agency, and Senior Services of Southeastern Virginia to provide this service to veterans throughout Virginia and eastern North Carolina using the Hub and Spoke model of service.

“We are honored to be recognized by Intalere for the work we have done to improve healthcare delivery at our facility,” said Kathy Vesley, Bay Aging’s President and CEO. “We are dedicated to making improvements to benefit our patients, staff and the community, and appreciate the national recognition of our efforts.”

Melissa Blake, Veteran Directed Care Administrator, and Jennifer Beck, Community Living Director, from Bay Aging will be presented with the award at a ceremony during Elevate 2019, which will be held May 13-16, in Denver, Colo. The winning project will also be featured in a professional banner session and included in a best practices compendium.

About Bay Aging:

For over 40 years, Bay Aging has been caring for older adults and people with disabilities in the Northern Neck and Middle Peninsula with meals, home and personal care, public transportation, home repairs and living options. Our goal is to help people live independently in their own homes and communities surrounded by their own things and, wherever possible, their families and friends. Our top priority is to keep independence, home and community at the hub of life in the rural counties we serve.

Last year Bay Aging’s services affected over 26,000 lives!  Every year, we:

  • Deliver 166,882 meals to those who might otherwise not have a reliable source of food.
  • Provide about 140,000 public transportation rides that help people of all ages access jobs, health services, education and other consumer needs.

People want to age safely in their homes and communities. To help them realize this goal, Bay Aging’s Housing Division owns and operates ten income-restricted senior apartment complexes throughout the region providing safe and affordable homes for 365 full-time residents. Additionally, residents benefit from receiving the social supports they need to ensure healthy, independent living.

Bay Aging’s health division provides in-home care and companionship services and transitional care services for recently discharged at-risk, chronically ill patients through our VAAACares® program. Adult day care provides a safe haven for people with Alzheimer’s disease and other disabilities so that they can thrive and live with their families longer. The award-winning Veteran Directed Care program provides essential support services for nursing home eligible veterans of all ages who want to continue living at home.

About Intalere

Intalere’s mission focuses on improving the operational health of America’s healthcare providers by designing tailored, smart solutions that deliver optimal cost, quality and clinical outcomes. We strive to be the essential partner for operational excellence in healthcare through customized solutions that address customers’ individual needs. We assist our customers in managing their entire spend, providing innovative technologies, products and services, and leveraging the best practices of a provider-led model. As Intalere draws on the power of our owner Intermountain Healthcare’s nationally-recognized supply chain expertise and leadership in technology, process improvement, and evidence-based clinical and business best practices, we are uniquely positioned to be the innovation leader in the healthcare industry. Visit to learn more.


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